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FAQs

How Can I Contact CreativeKoru? You can easily reach out to us emailing info@creativekoru.com and via Facebook Messenger by clicking on the link provided at the bottom of the page. Our dedicated customer service team is here to assist you with any inquiries or concerns you may have, and we strive to respond promptly to all messages.

Do You Ship Worldwide? Yes, we ship our products worldwide! No matter where you're located, we'll ensure that your order reaches you in a timely manner. Please note that shipping times may vary depending on your location and local customs regulations.

Where Do You Ship From? We are proud to ship our products from our headquarters in New Zealand. Rest assured that your order will be carefully packaged and dispatched from our facilities to ensure its safe and prompt delivery to your doorstep.

Can I Change or Cancel My Order? Yes, you can! We understand that plans may change, and we want to ensure that you're completely satisfied with your shopping experience. If you need to change or cancel your order, please contact us within 24 hours of placing your order, and we'll be happy to assist you with any modifications or cancellations.

Is My Payment Information Secure? Absolutely! At CreativeKoru, we take your security and privacy seriously. We use industry-standard encryption and security protocols to protect your payment information and ensure that your transactions are safe and secure. You can shop with confidence knowing that your personal and financial information is always safeguarded.

What If I Receive a Damaged or Defective Product? Your satisfaction is our top priority, and we stand behind the quality of our products. If you receive a damaged or defective item, please contact us immediately, and we'll work swiftly to resolve the issue and ensure that you receive a replacement or refund as needed. Your happiness is our guarantee!

Still Have Questions? If you have any other questions, concerns, or feedback, please don't hesitate to get in touch with us. We're here to help and are committed to providing you with the best shopping experience possible. Your satisfaction is our priority, and we look forward to serving you!